UK Delivery
- FREE UK delivery over £75
- Delivered 1–2 working days after dispatch – £3.95
Orders are usually dispatched within 1 business day via Royal Mail Signed For Next Day. Orders require a signature, so please ensure you provide a delivery address that will enable someone to sign for the parcel. If no-one is available, Royal Mail will leave a card offering details on how to arrange re-delivery or alternatively collect the parcel from a local post office. Some smaller-value orders are dispatched by first class standard delivery and do not require a signature.
International Delivery
- FREE International delivery over £100
- Europe – Delivered 3–7 working days after dispatch – £9.95
- Rest of World – Delivered 5–10 working days after dispatch – £12.95
Orders are usually dispatched within 1 business day via Royal Mail International Tracked or Signed and require a signature, so please ensure you provide a delivery address that will enable someone to sign for the parcel. If no-one is available, your local postal service will likely leave a card or message providing details on how to arrange re-delivery. Some smaller-value orders are dispatched standard delivery, and so no signature would be required.
Customs & Taxes
Please note that all shipments sent outside of the EU may be liable to import duties and taxes. We recommend checking with your local customs office for full details on these charges.
Local customs agencies may occasionally perform security checks on shipments which can lead to delays. Unfortunately, this is out of our control.
Tracking Your Order
Most orders are shipped using a tracked service through Royal Mail, however some small and lower priced orders are sent standard delivery with no tracking. For tracked orders, you will receive a confirmation email providing a tracking number.
Returns & Exchanges
Return Policy
If for any reason you are not happy with your purchase, you may return items within 21 days of receipt for a full refund (excluding delivery costs) or an exchange.
Please ensure all items are returned in original condition: unworn, unwashed, with all labels, tags, and hygiene sticker attached.
We strongly recommend NOT using any tanning products when trying your swimwear. We reserve the right to refuse a return if a garment is stained, or to deduct a fee from a refund to cover cleaning costs.
Exchanges
Exchanges can only be made for products of the same or lesser value.
International Exchanges
We strongly recommend international customers contact us if they wish to exchange items. Please email us at shop@hoola.co quoting your order number and what items you would like to exchange for. We can then ensure that the items are available.
Free UK Returns
To return an item for a refund or exchange, please fill out the returns form, and affix the enclosed Freepost Returns label to the package. When sending a return, the parcel is your responsibility until it reaches us. We strongly recommend you take the package to the Post Office and get a 'Certificate of Posting'. This will ensure you have proof of delivery in the case of a lost package.
International Returns
Please fill out the returns form enclosed with your package, and send your goods to the following address:
Hoola Ltd
Unit 40 Pall Mall Deposit
124–128 Barlby Road
London
W10 6BL
Please ensure to mark your package as 'RETURNED GOODS'. Not doing so could result in delays as well as additional import duties and taxes charged to you by UK customs.
When sending a return, the parcel is your responsibility until it reaches us. We recommend you use a signed or tracked delivery service.
When will you process my return?
It generally takes 5 working days to process returns upon receipt of goods.
In the case of exchanges, you will receive a confirmation email indicating your replacement items have been dispatched along with relevant tracking details.
In the case of refunds, you will receive a confirmation email indicating a refund has been made.
How long do refunds take?
If you have made payment by debit or credit card, refunds will generally take 5-7 business days to appear in your account.
If you have made payment through an existing balance on Paypal, refunds will generally take 5-7 business days to appear in your Paypal account.
If you have made payment through a debit or credit card or bank transfer through Paypal, refunds will take up to 30 days to appear in your account.
We've made a mistake
Oops! Occasionally mistakes happen. In the event that we have sent out an incorrect or faulty item, please accept our apologies and get in touch with us.
Simply drop us an email at shop@hoola.co quoting your order number and detailing the problem. We will get back to you as soon as possible and look to replace the item or adequately recompense you. All postage will be reimbursed for returns of faulty or incorrect items.
